Da Silva Training Academy
These Terms and Conditions (“Agreement”) govern the provision of training services by Da Silva Training Academy (“Academy”, “we”, “us”, or “our”) to the customer (“Customer”, “you”, or “your”). By booking any training course or services with Da Silva Training Academy, you agree to comply with and be bound by these Terms and Conditions.
- Introduction
1.1. Da Silva Training Academy agrees to provide and the Customer agrees to take and pay for the training courses and/or services supplied under this Agreement.
1.2. These Terms and Conditions apply to:
- 1.2.1. Individual and bespoke training courses at Da Silva Training Academy’s premises or the Customer’s premises.
- 1.2.2. Courses provided under an annual contract with Da Silva Training Academy.
1.3. All charges quoted by Da Silva Training Academy are valid for a period of ninety (90) days unless otherwise specified.
- Course Bookings
2.1. To secure a place on a course and access pre-course materials, cleared funds must be received by Da Silva Training Academy. We reserve the right to refuse attendance if payment has not cleared or has been rejected. Substitutions of personnel must receive prior written consent from Da Silva Training Academy before course commencement.
2.2. The details of the course, including dates and charges, will be provided on the website or upon inquiry. We reserve the right to amend the course specifications or format without prior notice to benefit the customer.
2.3. The course will be conducted at the confirmed venue unless Da Silva Training Academy reasonably relocates the venue. In such cases, we will notify the Customer in advance.
2.4. Da Silva Training Academy reserves the right to cancel or reschedule any course due to insufficient attendees or events beyond our reasonable control, such as staff illness.
2.5. If a course is canceled or rescheduled by Da Silva Training Academy, we will notify the Customer and refund all payments, excluding any non-refundable deposits or pre-course materials fees. The Customer may choose to apply the payment to a future course. Da Silva Training Academy is not liable for travel, accommodation, or other incidental costs incurred by the Customer due to cancellations.
- Periodic Contract
3.1. The Customer may register employees for training courses under an agreed periodic contract with Da Silva Training Academy. A valid purchasing number must be provided at the time of registration.
3.2. In exchange for committing to a certain number of courses, Da Silva Training Academy will offer discounts based on the number of course places selected by the Customer.
3.3. At the end of each period, Da Silva Training Academy will reconcile the Customer’s account. If more discounts were applied than allowed for the number of courses taken, we will invoice the Customer for the excess. If a further discount is due, it will be credited to the Customer’s account.
3.4. Subsequent annual contracts will be negotiated prior to the expiry of the current agreement.
3.5. The Customer agrees to comply with all provisions regarding course payments and bookings for any courses under periodic contracts.
3.6. No course place will be secured, nor will pre-course materials be dispatched, until payment is received.
- Courses at Customer Premises
4.1. Da Silva Training Academy may provide training courses at the Customer’s premises, subject to prior agreement. We reserve the right to increase charges if additional time or resources are required.
4.2. The Customer is responsible for providing a suitable and secure training room with necessary utilities, including lighting, heating, and power outlets. The Customer must also ensure the room is available for equipment installation before the course.
4.3. The Customer agrees to indemnify Da Silva Training Academy against any loss, damage, or injury arising from the use of the equipment unless caused by Da Silva Training Academy’s negligence.
- Bespoke Courses
5.1. The Customer may request Da Silva Training Academy to develop or modify training courses according to specific requirements.
5.2. If accepted by Da Silva Training Academy, the Customer and Da Silva Training Academy will agree on the course content, duration, and specifications, and the Customer will confirm these details in writing.
5.3. Additional charges will apply for bespoke course development, and all charges must be paid upon completion of the work, whether or not the course is conducted.
5.4. Variations to the course after development must be agreed in writing, and any additional charges will apply based on the standard daily development rates.
- Payment Terms
6.1. Payment for courses must be made in full before the course begins. The Customer’s employees will not be allowed to attend the course unless payment has been received. Accepted payment methods include purchase orders, cheques, bank transfers, or credit cards.
6.2. For periodic contracts, Da Silva Training Academy will invoice the Customer monthly in advance for the number of course places requested.
6.3. For bespoke courses, Da Silva Training Academy will issue invoices when the development work is completed and when the course is conducted.
6.4. If payment is not made within thirty (30) days of the invoice date, the Customer agrees to pay late fees of 5% per month, compounded monthly.
6.5. If payment is consistently delayed, Da Silva Training Academy reserves the right to terminate the periodic contract without prejudice to any other remedies.
6.6. Prepayments for courses must be used within one (1) calendar year. They are not transferable after this period.
- Cancellation and Refund Policy
7.1. If the Customer cancels a course less than ten (10) business days before the start date, a cancellation fee of 50% of the course fee will apply.
7.2. If the Customer cancels more than ten (10) business days before the course start date, Da Silva Training Academy will refund the course fee in full, minus any non-refundable deposit or administrative fees.
7.3. Da Silva Training Academy reserves the right to charge additional fees for any last-minute changes to the course or its delivery format.
- Liability and Force Majeure
8.1. Da Silva Training Academy is not liable for any indirect or consequential losses, including, but not limited to, loss of revenue, data, or goodwill.
8.2. Da Silva Training Academy shall not be liable for failure or delay in performing its obligations if such failure or delay is caused by events beyond our control, including natural disasters, strikes, or other unforeseen events.
- Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Cyprus, and any disputes arising under or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of Cyprus.
By booking or attending any course with Da Silva Training Academy, you acknowledge that you have read, understood, and agree to these Terms and Conditions.